[SOLVED] Identifying When Counseling Is Necessary

I’m studying for my Business class and don’t understand how to answer this. Can you help me study?

Ms. Jones is a clerk in a small office that faces frequent deadlines. There is constant pressure on the staff to increase production. Very often there are arguments among the staff; more often than not, Ms. Jones seems to be the instigator of the arguments. Although Ms. Jones’s work is satisfactorily completed, the unit’s production is often late and incomplete, and morale is very low.

Assignment Question:

Q1.Does Ms Jones need counseling or not?

Q2. If yes, why?

Q3. What is the importance of employee counseling in an organization?

Q4. Counseling should not be viewed as punitive, but as a problem-solving session. Discuss.