Assignment: Total Quality Management

The tools of Total Quality Management are important to not only this class but to your future career. These tools a can be used to uncover quality problems at your company.

For Total Quality Management discussion, you will be assigned to one of the seven TQM tools. Analyze your assigned tool and provide a detailed statement of the history, steps to use the tool, and best application of the tool. Include the benefits and drawbacks of your assigned tool.

Use the Total Quality Management Assignment Chart to determine the tool to analyze.

Assignment 2

Action 1: Project scheduling techniques. Plan schedule management– Using the Schedule Management Plan template from the Project Managers Book of Forms (or alternative template of your choice located by your own research), create within your team a simple one-page scope management plan that succinctly outlines your strategy for managing project scope.

Action 2: Project task identification. Identify project activities-Work within your project team to analyze each of the project deliverables to understand what activities are required to produce the deliverables. Layer the activities under each project deliverable with the goal in mind of creating a project schedule. (For example, enter the indented WBS into MS Project, Word, or Excel and then add the corresponding activities underneath each deliverable).

Action 3: Project estimating. Estimate activity durations-For each identified project activity, estimate the time required to complete it. Use three-point time estimates. For example, for each activity include the optimistic, pessimistic, and most like duration.

Assignment: Total Quality Management

In the 4.2 Discussion: Total Quality Management Analysis activity, you analyzed one of the seven TQM tools and reviewed and responded to your classmates’ analysis. In this activity, you will apply some of the tools to examine errors during the turnaround of aircraft for a large, fictional airline.

This chart provides the number of errors reported for a seven day period for the events completed during the turnaround process.

Errors Reported in a Seven Day Period
Event Sun Mon Tues Wed Thur Fri Sat Total
Total 9 29 11 11 8 9 21 98
Jet bridge delayed 1 2 1 1 1 1 2 9
Baggage belt broken 0 1 0 0 0 1 1 3
Refueling delayed 0 2 0 0 0 0 1 3
Galley servicing delayed 4 10 5 6 4 4 9 42
Cabin cleaning delayed 0 2 0 0 0 0 0 2
Cabin not properly cleaned 3 10 5 3 3 2 7 33
Baggage loading delayed 1 2 0 1 0 1 1 6
Complete the steps in each section and then submit your assignment for grading. Submit one spreadsheet containing a tab for each Total Quality Management tool used. Include all recommendations, interpretations, and suggested actions in the spreadsheet. Current APA formatting and references are not needed for this activity.

Expand AllPanels Collapse AllPanels
Step 1: Develop a Histogram and Pareto Chart
Use Excel and the error data to develop a histogram and Pareto chart. Review the charts and draw conclusions from the data. What actions would you suggest to reduce the number of errors?

A histogram shows the frequency of occurrences of a variable. For this exercise, we want to look at the total errors by day so your Histogram should have 7 bars, one for each day of the week. For the Pareto chart, you should also have seven bars, one for each of the events.

Step 2: Build a Cause-and-Effect Diagram
Pick one of the seven events in the Errors Reported in a Seven Day Period chart and build a fish-bone cause-and-effect diagram.

Hint: check out this video for some more information on how to create a cause-and-effect diagram: How to create cause-and-effect diagrams (YouTube 3:16). (Links to an external site.)

Step 3: Produce a Scatter Diagram
Continue with your examination of ways to reduce the error rate. Use the Servicing Delay vs. Support Staff data to produce a scatter diagram comparing the galley servicing delay versus the number of staff you are short of on each respective day.

Servicing Delay vs. Support Staff
Event Sun Mon Tues Wed Thur Fri Sat
Galley servicing delayed 4 10 5 6 4 4 9
Missing galley support staff 2 6 3 4 3 3 5
Can you draw any conclusions based on the chart? Based on this data, what actions would you recommend to reduce the galley servicing delay errors?

Hint: you should end up with a linear regression type line.

Step 4: Create a Statistical Process Control Chart
Use the Servicing Delay vs. Support Staff data from Step 3 and the Excel OM plugin to create a statistical process control chart (SPC) (using the c Chart and make sure to click on the graph box). While this method is best used in manufacturing, you can apply the principles to our problem.

Explain the chart and indicate whether it provided you with any additional information on ways to reduce errors and improve quality.

Hint: using Gallery Service delay data only, from step 3.

Step 5: Submit the Assignment
Submit one spreadsheet containing a tab for each TQM tool used. Include all recommendations, interpretations, and suggested actions in the spreadsheet. Current APA formatting and references are not needed for this activity.

Save your assignment using a naming convention that includes your first and last name and the activity number (or description). Do not add punctuation or special characters.

Review the Problems Rubric for detailed grading information.