Patient Satisfaction
Case Study #1Read case study Managing the Patient Experience: Facing the Tension Between Quality Measures and Patient Satisfaction (p. 420) in your textbook and answer the following questions. Need to thoroughly explain your answer. You may need to use outside resources to support your answer.Remember to follow the Case Study Assignment Guidelines, which can be found by clicking here.1. What kinds of healthcare management jobs are evident or may be inferred in this case that is necessary for the operation of the organization?2. What kinds of healthcare services and HCOs are evident in this case or may be inferred in this case that is necessary for the operation of the organization?3. Explain how Mr. Jackson could use each of Gulick’s 5 management functions to implement his patient expectations program.4.Focus on the next-to-last paragraph that describes the development of the educational video. Create a Gantt chart (as in Exhibit 3.7 on page 72) for that project using Microsoft Excel.If you need guidance on creating a Gantt chart, use LinkedIn Learning or YouTube and search for Gantt chart. Use information from the case and your imagination/creativity to decide which tasks to include in your Gantt chart. Here’s a YouTube video:https://www.youtube.com/watch?v=xsxi4qaEnOg (Links to an external site.)https://www.youtube.com/watch?v=xsxi4qaEnOg5. Using Chapter 5, explain how various coordination methods from Chapter 5 could be used to coordinate patient experience work at AMC.6. Consider the pros and cons of internal and external recruitment. How might Mr. Jackson’s prior jobs and work experience affect his success as chief experience officer at AMC?All case studies must use the following guidelines:
