Assignment: Interpersonal Communication
Listening at Work
Imagine that you work for a transportation company as a dispatch supervisor. Lately you have been dealing with an increasing number of complaints about mistakes made by your staff. Often this results in angry customers or lost business. The phone line is recorded. Most times the dispatcher is just not listening. What specific advice might you give your staff about improving their listening effectiveness? What type of “listening campaign” might help your efforts?
· 25:40JEFFREY MISHLOVE Rollo May, it’s been a pleasure being with you, and sort of looking at this very deep issue of agony and ecstasy . I must admit that when I was reading your, your book, “Love and Will” in preparation for this interview, I, I felt after reading the final chapter, almost waves of, of energy pulsing through my body. I almost…
· 26:15DR. ROLLO MAY How marvelous.
· JEFFREY MISHLOVE …almost what the yogis would have described as, as kundalini. I mean, it was a very strange feeling of, of ecstasy and agony. It, itseemed as if your willingness to look so directly at life itself is almost a willingness to stare God in the face.
· 26:30DR. ROLLO MAY Well, that’s marvelous. I’m very happy that you had this experience.
· 26:35JEFFREY MISHLOVE Thank you so much for, for…
· 26:40DR. ROLLO MAY It’s been a pleasure to be here
· JEFFREY MISHLOVE …with me. It, it, it sort of is just, a, a anotherconcluding note. It makes me feel like I, in appreciating your work, I have a sense of why tragedy was considered the very highest art form…
· 26:55DR. ROLLO MAY Ah, by all means.
· JEFFREY MISHLOVE …in Shakespeare, for example.
· DR. ROLLO MAY By all means, yes. The great plays were the tragedies. And in our day too, “The Death of a Salesman” is one of the great plays of the 20th century.
· 27:05JEFFREY MISHLOVE Rollo May, thank you very much for being with me.
· 27:10DR. ROLLO MAY Well, I enjoyed it myself.
· JEFFREY MISHLOVE And thank you very much for being with us.
· HOSTED BY JEFFREY MISHLOVE PRODUCED & DIRECTED BY ARTHUR BLOCH