Assignment: Project Management

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Assignment: Project Management

Assignment: Project Management

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6/19/16, 7:27 PMAgile management can benefit healthcare process improvement projects

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Agile management can benefit healthcare process improvement projects Written by Chet Stagnaro | April 08, 2016

Health care organization leaders are working hard to create, update and continuously improve on their processes to align with the Triple Aim initiative (see Figure 1. Triple Aim Model).

Their top priorities include providing appropriate levels of patient care and patient care quality, as well as learning about patient and health plan member populations and optimizing costs for health care delivery. Since these priorities are so focused on process efficiencies and patient health management outcomes, health care leaders are learning from and implementing Lean methodologies, which focus on understanding and improving customer value. In the case of health care, this means a focus on value to both patients and providers.

This article offers considerations for health care leaders to adapt Agile Management (Agile) as their framework for supporting clinical and/or operational process improvement projects. Agile offers an effective framework to organize and control process improvement projects, especially when paired with a prototype re- engineering approach.

Figure 1. Triple Aim Model

Health care organizations are investing in continuous process improvements to align with the Triple Aim model, so a relevant project management methodology like Agile can potentially maximize new process

6/19/16, 7:27 PMAgile management can benefit healthcare process improvement projects

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benefits and return on investment.

What Is Agile? Perhaps you have already heard of Agile and its related terms like “scrum,” “iterative development,” “sprints,” and “user stories.” The term “Agile” rose out of a team-based iterative software development methodology. Agile’s software industry-based heritage differentiates it from Lean, which originated in the manufacturing industry.

The framework has proven successful in software development, especially for situations in which a Product Manager and the Agile team use this iterative methodology to discover the solution. Likewise, Agile can be adapted to operational or clinical process improvement projects in health care.

Agile is basically a model containing process groups run sequentially within a defined period of time or “iteration,” and with a feedback loop to the customer for solution validation. The solution can be “discovered” or defined in detail through iterations that deliver functions and features of the solution. Thus, agile project management is an approach that leverages this iterative model to define and control the project work.

When Is Agile a Good Approach? Agile can potentially be beneficial to healthcare projects under the following scenarios: 1. When most, but not all, of the solution, is understood. Start with the goal of the process. The goal needs to be specific and measurable. For example: “The new utilization management review process will reduce Medicare claims denials by 50% within 60 days of its implementation.” a. We recommend using an impact map to visualize the goal and stakeholders, how stakeholders’ work will be affected by process changes, and what is changing (at least at a high level). 2. When you believe or suspect there may be a number of scope changes for unknown areas of the solution. 3. When you want process stakeholders to participate in developing the solution. 4. When you want assessment and evaluation of the impact of alternatives. 5. When there is not a hard deadline for the solution; that is, there is time to “discover” the solution through iterative work.

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