MKT 421 Applying the five step marketing approach

I’m stuck on a Marketing question and need an explanation.

Scenario: You are the marketing manager for a local nonprofit charity whose funding is derived from membership fees. You have noticed a severe drop in new memberships and a decline in repeat memberships, which is threatening your organization’s ability to survive and grow. You have decided to implement the Five-Step Marketing Research Approach to help clarify the problem and develop strategies for implementation.

Write a 1,000 word essay on the Five-Step Marketing Research Approach in which you detail the steps you will use to address the membership issue that the local nonprofit charity is facing.

Address the following in your role as marketing manager:

• Define the Five-Step Marketing Research Approach and discuss the importance of research in marketing. The five steps must be categorized as follows: 1) Define the Problem 2) Develop the Research Plan 3) Collect Relevent Information 4) Develop Findings 5) Take Marketing Action
• Describe each step of the Marketing Research Approach in detail and create a plan of attack for your nonprofit organization through each stage and how it should be implemented.
• Define the target market that you are striving to bring into this organization and describe the methods of research that you will use to identify these groups of people. Use Geographic, Demographic, Psycographic and Behavioral segmentation to define your target market.
• Define service differentiation. Provide an example that illustrates how the local nonprofit charity in the scenario can use differentiation to help increase the target market’s interest.
• Explain how differentiation will help position the charitable organization within its defined market.