After read chapter 1&2 please answer these 12 questions: 1.List and explain 5 phases of the listening process. 2.Biased language has no place in business communication. Identify 2 types of biases and discuss methods to avoid these. 3.What are the 6 major categories of nonverbal communication? 4.What is the difference between an ethical dilemma and an ethical lapse? 5.Provide an example of an ethical lapse 6.What 2 pros and 2 cons of accomplishing work in groups or teams? 7.What are 5 standards of etiquette or guidelines to follow whenever you are representing your business or company online 8. What are the characteristics of effective teams? 9.Please identify 7 rules for effective meetings 10.Tell me about the advantages and disadvantages of communicating business via your cell phone 11.If you needed to give someone advice about how to best communicate with someone from Nigeria who does not speak English, what would you tell them? 12.Please read pages 24 and 25. Answer this question- there are 10 different types of digital tools described. Choose the one you think is the most powerful tool in the business world and tell me why you selected that tool.
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