Quality Management: A Systems Approach

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November 7th, 2022

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Quality Management: A Systems Approach

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Student Number
Date Graded		02/21/16
Examination
Grade		60
Document ID

Question Number	Your Answer	Answer	Reference

1.	A	Incorrect
2.	C	Incorrect
3.	A	Correct
4.	D	Correct
5.	B	Incorrect
6.	C	Incorrect
7.	A	Correct
8.	D	Incorrect
9.	C	Correct
10.	A	Correct
11.	A	Incorrect
12.	C	Incorrect
13.	A	Correct
14.	B	Correct
15.	A	Correct
16.	D	Correct
17.	D	Correct
18.	C	Correct
19.	B	Correct
20.	C	Incorrect

Questions Answered Incorrectly

1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?

Student Answer: A

Answer: Incorrect

Reference:

2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she’s most likely at which stage?

Student Answer: C

Answer: Incorrect

Reference:

5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, “I quit!” and storms out, slamming the door. This scenario is best described as an example of

Student Answer: B

Answer: Incorrect

Reference:

6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved

Student Answer: C

Answer: Incorrect

Reference:

8. A patient’s discharge status prognosis is “good.” This prognosis is an example of

Student Answer: D

Answer: Incorrect

Reference:

11. Which one of the following systems context models provides a “big picture” look at healthcare across a broad view of different influences on a system?

Student Answer: A

Answer: Incorrect

Reference:

12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced

Student Answer: C

Answer: Incorrect

Reference:

20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an

Student Answer: C

Answer: Incorrect

Reference:

Achieving Quality Results in Complex Systems: Part 1

Date Graded		02/21/16
Examination
Grade		40
Document ID

Question Number	Your Answer	Answer	Reference

1.	C	Correct
2.	B	Correct
3.	D	Correct
4.	A	Correct
5.	C	Incorrect
6.	B	Incorrect
7.	D	Correct
8.	C	Incorrect
9.	C	Incorrect
10.	C	Incorrect
11.	C	Incorrect
12.	B	Correct
13.	C	Incorrect
14.	A	Incorrect
15.	C	Incorrect
16.	D	Incorrect
17.	A	Correct
18.	A	Incorrect
19.	C	Incorrect
20.	A	Correct

Questions Answered Incorrectly

5. Which part of the SMART goal system requires perspective and context to be useful?

Student Answer: C

Answer: Incorrect

Reference:

6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct

Student Answer: B

Answer: Incorrect

Reference:

8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies.

Student Answer: C

Answer: Incorrect

Reference:

9. Which part of the SMART goal system can limit innovations or breakthroughs?

Student Answer: C

Answer: Incorrect

Reference:

10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees?

Student Answer: C

Answer: Incorrect

Reference:

11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of

Student Answer: C

Answer: Incorrect

Reference:

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Quality Management: A Systems Approach

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