Quality Management: A Systems Approach
Quality Management: A Systems Approach
Quality Management: A Systems Approach
Student Number
Date Graded 02/21/16
Examination
Grade 60
Document ID
Question Number Your Answer Answer Reference
1. A Incorrect
2. C Incorrect
3. A Correct
4. D Correct
5. B Incorrect
6. C Incorrect
7. A Correct
8. D Incorrect
9. C Correct
10. A Correct
11. A Incorrect
12. C Incorrect
13. A Correct
14. B Correct
15. A Correct
16. D Correct
17. D Correct
18. C Correct
19. B Correct
20. C Incorrect
Questions Answered Incorrectly
1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?
Student Answer: A
Answer: Incorrect
Reference:
2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that shes most likely at which stage?
Student Answer: C
Answer: Incorrect
Reference:
5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, I quit! and storms out, slamming the door. This scenario is best described as an example of
Student Answer: B
Answer: Incorrect
Reference:
6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved
Student Answer: C
Answer: Incorrect
Reference:
8. A patients discharge status prognosis is good. This prognosis is an example of
Student Answer: D
Answer: Incorrect
Reference:
11. Which one of the following systems context models provides a big picture look at healthcare across a broad view of different influences on a system?
Student Answer: A
Answer: Incorrect
Reference:
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced
Student Answer: C
Answer: Incorrect
Reference:
20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an
Student Answer: C
Answer: Incorrect
Reference:
Achieving Quality Results in Complex Systems: Part 1
Date Graded 02/21/16
Examination
Grade 40
Document ID
Question Number Your Answer Answer Reference
1. C Correct
2. B Correct
3. D Correct
4. A Correct
5. C Incorrect
6. B Incorrect
7. D Correct
8. C Incorrect
9. C Incorrect
10. C Incorrect
11. C Incorrect
12. B Correct
13. C Incorrect
14. A Incorrect
15. C Incorrect
16. D Incorrect
17. A Correct
18. A Incorrect
19. C Incorrect
20. A Correct
Questions Answered Incorrectly
5. Which part of the SMART goal system requires perspective and context to be useful?
Student Answer: C
Answer: Incorrect
Reference:
6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct
Student Answer: B
Answer: Incorrect
Reference:
8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies.
Student Answer: C
Answer: Incorrect
Reference:
9. Which part of the SMART goal system can limit innovations or breakthroughs?
Student Answer: C
Answer: Incorrect
Reference:
10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees?
Student Answer: C
Answer: Incorrect
Reference:
11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of
Student Answer: C
Answer: Incorrect
Reference: