[SOLVED] Factors that Affect Provider-Patient Communication Page

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[SOLVED] Factors that Affect Provider-Patient Communication Page
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PLEASE REFER TO THE RUBRIC

BE CREATIVE

Competency

Compare decision-making techniques that guide clients, healthcare professionals, and families to make educated decisions on the best course for care.

Scenario

In the healthcare field today, there are a variety of ways and types of locations providers can “see” and treat patients. A fairly new concept is to provide medical treatment through a remote delivery method known as telemedicine. This new approach involves the remote delivery of clinical information using telecommunications technology, including the internet, telephone media, satellite, and wireless systems. Telemedicine can be completed through video chat, medical booths, text messaging services, and more.

Recently, a telemedicine booth opened up inside the community grocery store near Rassy Medical Center. Your patients have questions regarding the process, care, and quality of this idea. As the medical receptionist, your job is to answer patients’ questions; however, you have been spending

and
increasing amount of time repeatedly answering the same questions regarding the new telemedicine booth.

Instructions

Create an FAQ (frequently asked questions) sheet to be displayed in your clinic to educate the patients on what telemedicine is and how it can be utilized. Your FAQ should contain a title and an organized list of questions and thorough answers. Be sure to use and list at least three relevant and credible sources.

Include these points:

  • What is telemedicine?
  • Is it safe and secure?
  • How does it work?
  • Will insurance cover it?
  • Is it cost effective?
  • Why would a patient use telemedicine instead of going to a live clinic?

GRADING RUBRIC

F

F

C

B

A

0

1

2

3

4

Did

not
Submit

No Pass

Competence

Proficiency

Mastery

Not Submitted

The FAQ lacks basic organizational structure and is difficult to follow and understand.

The FAQ has a basic organizational structure that attempts to answer questions in a logical order.

The FAQ has a clear organizational structure that answers questions in a logical order.

The FAQ has an organizational structure that answers questions in a logical order and anticipates potential follow-up questions from readers.

Not Submitted

The FAQ lists no sources or uses sources of dubious or questionable quality.

The FAQ lists a single legitimate and useful source of information.

The FAQ lists two or three legitimate and useful sources of information.

The FAQ lists more than three legitimate and useful sources of information.

Not Submitted

The FAQ is missing information on one or more of the following topics: explaining telemedicine, how it works, its uses, or security issues.

The FAQ includes minimal information explaining telemedicine, how it works, its uses, and security issues.

The FAQ includes clear and effective information explaining telemedicine, how it works, its uses, and security issues.

The FAQ includes effective information explaining telemedicine, how it works, its uses, and security issues with clear explanations in easily-understood layman’s terms.

Not Submitted

The FAQ ignores either cost or insurance issues.

The FAQ attempts to explain costs and insurance issues with some lack of clarity or effectiveness.

The FAQ explains costs and insurance issues with some reliance on technical language.

The FAQ explains costs and insurance issues in easily-understood layman’s terms.

Not Submitted

Frequent use of improper language, slang, or non-professional language.

Language is generally appropriate for professional context with several lapses into informality or slang.

Language shows use of formal professional English throughout with only minor lapses of informality and slang.

Language shows proper formal professional English with no lapses of informality or slang.

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