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[SOLVED] Information resource management
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1. Which of the following was true about data processing in the 1970s and early 1980s?
A. Apple computers were widely used in corporations and government
B. Internet and World Wide Web applications were the most prevalent type
C. Demand for applications was high and there was a long and growing backlog of work
D. Users were able to get technology deployed very quickly
2. Which one of the following is not a system development life cycle phase?
A. Testing
B. Feasibility and Design
C. Funding
D. Development
3. Which two of the following were the sources of most system implementation errors?
A. Design and coding
B. Requirements and design
C. Requirements and coding
D. None of the above
4. According to your readings, which of the following was NOT predicted to be true about the role of the CIO in 2020?
A. CIOs will manage fewer humans
B. The IT Department wont be physical
C. The CIO role will be obsolete and replaced by the CTO (Chief Technology Officer)
D. CIOs will impact business direction
5. We read a case study about implementing Enterprise Resource Planning (ERP) software at Rolls Royce. Problems encountered during the effort are ones that are commonly encountered. Which of the following problems WAS NOT cited in the case?
A. Coordinating between U.S. offices and headquarters in Germany
B. Cleaning up the data from the legacy (old) systems
C. Problems matching the traditional processes to the software configuration
D. Training people to accept change and do business in a TOTALLY new way
6. According to one of our readings, system implementation success depends on the interaction of technology and the organization. Which one of the following factors is the problem in this case?
A. Institutional and cultural separation between users and designers
B. Commitment throughout the organization starting with top management
C. Awareness of the linkage between system success dimensions and project risks factors
D. Threat of reduced control over a users work
7. User involvement is critical for system success. Which of the following factors is NOT a reason for user resistance?
A. End users have been competent at using the old system
B. End users are unfamiliar with the new system
C. End users are risk averse
D. End users are typically older and unable to learn new technology
8. Best practices for managing IT contractors include all of the following EXCEPT which one?
A. Managing Project Management
B. Using many different contracting companies
C. Separating Design and Build responsibilities
D. Guarding the contractor Gateway
9. Which of the following contract types pushes the risk to the contractor?
A. Fixed price contract
B. Cost reimbursement (time and materials) contract
C. Bill As Much As You Want Contract
D. Funny money contract
10. In a performance-based contract, which benefit offers greatest opportunity to increase innovation?
A. Reduction in contract risk
B. Contractor involved in solutions rather than step-by-step tasks
C. Better value
D. Improved surveillance capabilities
11. A business case is essential. It focuses management and project personnel on cost and schedule. What third important dimension is also a vital part of a business case?
A. Innovation
B. Complexity
C. Risk
D. Variability
12. According to one of your readings, which of the following is NOT included as a category of failure?
A. The IS overruns its budget or schedule
B. The IS uses too many contractors
C. Users maintain low or non-interaction with the IS
D. The IS fails to meet its design objectives
13. In Government at the Brink, which of the following was identified as a big part of the problem?
A. Not focusing on requirements
B. Poor design
C. Having too many contractors involved in a project
D. Not aligning technology with the role of the agency
14. The Clinger-Cohen Act of 1996 required that agencies do what?
A. Use more off-the-shelf software
B. Spend less money on information technology
C. Bring agency spending in line with Congressional guidelines
D. Implement an IT Capital Planning and Investment Control Process
15. Which of the following is NOT an element of a CPIC process?
A. Select
B. Control
C. Evaluate
D. Criticize
16. Which factor is most relevant in the success of an Investment Review Board?
A. Involvement of senior agency leadership
B. Solid record keeping
C. Use of an Enterprise Architecture
D. Regular meetings
17. Which of the following is most problematic for the launch of the Affordable Care Act?
A. Requirements continued to change until the last minute
B. Political in-fighting on Capitol Hill
C. Not enough capacity
D. Use of too many contractors
18. Why is technology so difficult to manage?
A. Because computer geeks just don’t get it
B. Because computer people are not paid enough
C. Because it costs so much
D. There are many reasons
19. If you are appointed to head a large agency, what would be the first action you would take to improve IT success?
A. Implement a CPIC process
B. Fire the Chief Information Officer
C. Reduce IT spending
D. Out-source the technology function
20. Which part of the business case is most useful for asking probing questions when considering approving a new IT project?
A. Alternatives analysis
B. Justification
C. Description
D. Risk inventory and assessment
