[SOLVED] Strategic Communication

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May 2nd, 2022

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After reading the textbook assignment and module resources, create an initial post based upon this scenario:

You are the top salesperson for XYZ Company and have unknowingly sold faulty products to 15 customers. Are there contextual or environmental factors that might affect the delivery of your message? Which channel and medium of communication would you select for dealing with this problem and why? Would you utilize more than one channel? If so, in what order would you share the information?

ONE TO TWO PARAGRAPHS

Textbook: Managerial communication: Strategies and applications. Hynes & Veltsos 2019

Article: Crisis Communications: Managing Corporate Reputation in the Court of Public Opinion

Article: Friday Five: Make It or Break ItHow to Respond to a Crisis

Article: Dolce & Gabbana Respond to Backlash Over Their Remarks About Gay Families: Article

Video: BPs PR Offensive

Video: BP Gulf Communication

Webpage: Apples Response to iCloud/iPhone Celebrity Photo Hacking Scenario

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[SOLVED] Strategic Communication

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