Can you help me understand this Communications question?

Writing 1-Letter

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• Due Tuesday by 2:50pm
• Points 50
• Submitting a file upload

You have just been hired by On the Court as the community relations director. On the Court is a sports apparel company that has contracts with high school athletic departments all over the country to provide logo items and team uniforms for a variety of sports.

Over the summer, there was a series of database errors. Many orders were deleted from the system with no tracking of having ever received orders. Remaining orders were altered in the colors and sizes of the uniforms. This means that many schools never received the uniform orders, and the schools that did receive uniforms had the wrong colors and sizes that did not fit their athletes. With the fall sports season ready to start, many athletic directors have been calling your office and complaining. Others have taken to social media to complain with photos of their teams in mismatched, ill-fitting apparel.

You have been asked to draft a letter to all of On the Court’s customers explaining the situation and what the company is doing to fix it and make amends.

Your letter should be clear, concise and assist in building trust between your company and its customers. It should appear as realistic as possible, and you should use the business letter template provided. You may make up appropriate facts, names and strategies for dealing with the situation.

Business Letter Format.docx

Writing1Tips.docx

Grading Criteria

Grammar/Spelling 20

Form/Appearance 10

Appropriate Content 10

Clarity of Content 10

Rubric

Business Letter